Using the Surface Repair Tool

Applies To: Surface Pro, Surface Laptop

If your Surface isn’t working correctly, the Surface Repair Tool can help you quickly find and fix many common issues. This easy-to-use tool guides you through a series of checks to identify problems and recommend solutions so you can get your device back to normal.

Note

The Surface Repair Tool is compatible with the latest Surface device models. When you run the Surface Repair Tool, it automatically checks whether the device is supported. If the device is not supported, continue to use the Surface Diagnostic Toolkit.

Run the Surface Repair Tool

Select Start , search for Surface Repair Tool, then select it in the list of results. If it's not already installed, you can download it from Microsoft Store.

Get the Surface Repair Tool

Follow the on-screen instructions in the Surface Repair Tool.

What does the Surface Repair Tool test?

The Surface Repair Tool checks different parts of your Surface. You can skip the tests that don't apply to your issue. Tests include:

Battery
Keyboard
Display
Camera
Sound
Sensors
Touch
Wireless
Touchpad
Storage
USB
Video out
Driver Health
Bluetooth

Explore additional troubleshooting options

If your Surface still isn’t working properly, there are additional steps to take:

Reset Surface

Try resetting your Surface. To learn how, see Reset or recover your Surface and follow the recommended steps, or see Creating and using a USB recovery drive for Surface to reset your device to factory settings and drivers.  

If you've reset your Surface and you are still experiencing issues, you'll need to submit a service order.

Submit a service order

If these solutions didn't help resolve the problem, then self-repair, service order or in-person support may be available to help you. If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

Options
	Self-repair Technically experienced and have the right tools? Microsoft has a range of replaceable components and service guides that enable you to carry out some repairs yourself.
	Send to Microsoft To send your device in for repair, you'll need to create a service order and print a shipping label. Learn more about how to check your warranty and prepare your device for shipping to Microsoft.
	Get in-person support In some countries or regions, Microsoft has partnered with Authorized Service Providers offering in-person support and repair. Options may include professional hardware inspection, troubleshooting, and system recovery.